Client Support and Payments Specialist with French

Client Support and Payments Specialist with French

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Kraków, Gdansk and Wroclaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!


What we have for you:
  • Opportunity to be part of a global organization focused on development
  • Open-minded and multinational environment
  • Training & development opportunities including language courses
  • Professional development and clear career path
  • Full equipment and paid training provided from the first day of work
  • Extensive benefits package:  (Luxmed medical healthcare including dental care, life insurance, cafeteria benefits)
  • Welcome Bonus in amount of 18 000 PLN gross
What you do:
  • Manage and communicate with high-end client partners on a regular basis
  • Provide wide-range support regarding the incentive programs to client partners via mail
  • Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries
  • Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client
  • Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation
To make this happened you need to have:
  • Excellent written communication skills – English & French
  • Interest and ability to quickly learn high-tech products and services
  • Experience reconciling accounting figures and financial records
  • Intermediate to advanced computer literacy
  • Good on numerical ability and logical reasoning
  • Working experience of MS Excel – Highly Desirable. Few examples are but are not limited to:
  • Lookup Functions – VLOOKUP, XLOOKUP
  • Logical Functions – IF, AND, OR, XOR
  • Formatting & Auditing
  • High level of attention to detail
  • Professional email writing skills
  • Appropriate handling of sensitive information
  • Ability to work to deadlines
  • Team player with the ability to work with multiple stakeholders involved
  • Strong client relationship management and customer service skills
  • Willingness to work from the office
Nice to have:
  • Finance, Business or Accounting background
  • Prior BPO experience
  • Proactive and able to identify risks
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.