Collections Specialist with Dutch

Collections Specialist with Dutch
Gdańsk
Nr ref.: 10947637

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

What will you do?

 

As Collections Analyst  you will be responsible for:

  • Analyzing and solving medium-complexity or non-standard problems
  • Performing immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.
  • Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.
  • Monitoring execution of dunning activities in accordance with company policy and timeline.
  • Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc.
  • Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.
  • Contributing within O2C organization.
  • Performing processing controls ICS,ICM,BPC as prescribed in the desktop procedures.
  • Updating Country Specific documentations.
What do we expect?
  • Very good English and Dutch (at least C1 level)
  • High accuracy and focus on details. 
  • Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets. 
  • Good knowledge of Excel and Word
What can we offer:
  • Possibility of working fully remotely (from Poland) or in the hybrid mode.
  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients 
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisort card and bonuses for referring new employees

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

What will you do?

 

As Collections Analyst  you will be responsible for:

  • Analyzing and solving medium-complexity or non-standard problems
  • Performing immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.
  • Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.
  • Monitoring execution of dunning activities in accordance with company policy and timeline.
  • Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc.
  • Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.
  • Contributing within O2C organization.
  • Performing processing controls ICS,ICM,BPC as prescribed in the desktop procedures.
  • Updating Country Specific documentations.
What do we expect?
  • Very good English and Dutch (at least C1 level)
  • High accuracy and focus on details. 
  • Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets. 
  • Good knowledge of Excel and Word
What can we offer:
  • Possibility of working fully remotely (from Poland) or in the hybrid mode.
  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients 
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisort card and bonuses for referring new employees
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.